Customer Experience Management Skills
CXXC Customer Experience Maturity Framework
Date
June 7, 2026 – June 10, 2026
Time
4 PM – 9 PM
Location
Riyadh – Ibis Hotel, Al Olaya Street
Price
1,999 SAR (including tax)
Abdulaziz Al-Shamsan is a certified trainer from the Technical and Vocational Training Corporation, passionate about customer experience, with over 21 years of experience working with Saudi Telecom Company and the Ministry of Human Resources and Social Development.
About The Course
This comprehensive course provides essential knowledge on the components of customer experience management. It is ideal for new graduates, public- and private-sector employees, and anyone looking to enter the CX field.
Targeted Segments
1
Men and women.
2
New Graduation and entering the job market.
3
Employees in the public and private sectors who are new to customer experience management.
4
Those interested in entering the customer experience field.
Training Outcomes
Truth of CX
Understand what customer experience truly is.
History
Learn the origins and evolution of CX.
Strategy
Discover how to build a resilient CX strategy.
Empathy & Journey
Connect emotionally with customers through journey mapping.
Mesurment
Learn how to measure and improve the experience.
Application
Apply CX theories in today’s competitive landscape.
Maturity
Understand how to assess CX maturity within any facility.
General Information
1
Certificate approved by the Technical and Vocational Education Corporation
1
Certified evaluator of maturity methodology and CXXC certificate of excellence, provided they pass the test
20
Certified theoretical and practical training hours
4
Training days in a hotel room
Accreditation entities
